Decision Cases
A future-facing case library. Each case follows the same discipline: symptom → evidence → diagnosis → options → decision → action → KPI.
Case 1 • Performance
The KPI that improved the number — and hurt the business
Explore gaming, local optimization, missing quality measures and redesigning the decision rule.
Read related article →Case 2 • Talent
The “strong CV” that was weak evidence
Separate keyword match, role fit, capability evidence and seniority before deciding.
Open diagnostic →Case 3 • AI
Automate the task — or redesign the decision?
Use value, risk, data readiness and human judgment to decide whether an AI pilot is justified.
Open scorecard →Case 4 • Performance
When training is the wrong answer
Diagnose whether the gap is knowledge, skill, behavior or system/process before prescribing learning.
Open diagnostic →